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Frequently asked questions

UK players only - Please note that, for regulatory reasons, withdrawal reversals are temporarily unavailable. Once you have requested a withdrawal, it will be processed in accordance with the Withdrawal Policy and you will not be able to reverse this decision.

Frequently Asked Questions

I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
Your question remains un-answered?

Slots Angel is the go-to place for gifts from above and our Rewards programme will give you just that! You'll be on Cloud 9 when you join the Slots Angel Rewards scheme and after playing with your first pound, you'll reach Level 1. With 12 tiers to float through, you'll receive increasingly exciting treats at each stage, starting with daily free spins right the way through to some perks fit for a very important player.


Our Slots Angel Rewards programme really does give you the red carpet treatment and we would lay one out for you, but you won't need it when you're flying through the levels. This rewards programme is specifically designed for fast-track progression so you can earn more treats, more quickly. Get daily free spins from Level 1, cashback from Level 2 and even VIP status from level 8, plus much more along the way!


Like we said, you'll start to receive Daily Free Spins from the very first level. Each time you progress to the next level, you'll receive more free spins. All you need to do is log back into your account each day and your free spins will be ready to use. Plus, once you reach the ultimate Level 12, you'll be eligible for an out-of-this-world 50 Daily Free Spins!


Can I choose which games to use my free spins on?

Each day, your free spins are given to you on an allocated slot game. While you may not get to choose the game yourself, you will get to enjoy many of the different slots we have on offer!

Where can I find out which Slots Angel Rewards level I'm on?!

Simply click the profile logo on the homepage to be taken to the on-site area showing you your Rewards information. Here you can find your current level and the perks you're eligible to receive.

Can I save my free spins for the following day?

Unfortunately not. Each day your free spins must be used, otherwise you will lose them. Any unused free spins will be gone the next day and the number of which will be reset to the correct amount for your level.

Terms & Conditions

  • The Company classifies players according to the cumulative wagering made by the players since their first deposit on the Site. The classifications are as follows:
  • Cumulative Wagering from Loyalty Level # of Daily Free Spins
    £1 1 1
    £470 2 3
    £1,590 3 5
    £4,500 4 7
    £21,000 5 10
    £46,000 6 12
    £100,000 7 15
    £225,000 8 18
    £500,000 9 20
    £1,500,000 10 25
    £2,500,000 11 30
    £5,000,000 12 50
  • Daily Free Spins are valid for 24 hours and cannot be accumulated.
  • To be eligible to be credited with your Free Spins, you must have made a deposit within the last 30 days.
  • Loyalty levels are being updated every 24 hours. i.e. if you made a bet today, your loyalty level will be upgraded, if applicable,on the following day or upon invitation.
  • Notwithstanding the modification provisions in the Introduction, the Company may stop/change the Loyalty program at any time.
  • The Company maintains the right to disqualify or exclude any player the loyalty program, if we reasonably suspect that the player has violated any of the terms and conditions on the Site.
  • To be eligible for cashback you need to be a registered and reach level 4 and above on the Site.
  • Cashback (as defined and calculated below) is calculated on a monthly basis at the end of each calendar month.
  • Every Player who wagered on the Site or Games during the calendar month will be paid a percentage of any losing bets on these games, to the player's account ("Cashback"), as follows:
    • level 4: wagering of a minimum of £100 will be paid 1% ;
    • level 5: wagering of a minimum of £100 will be paid 1.5% ;
    • level 6: wagering of a minimum of £100 will be paid 2% ;
    • level 7: wagering of a minimum of £100 will be paid 2.5% ;
    • level 8: wagering of a minimum of £100 will be paid 3% ;
    • level 9: wagering of a minimum of £100 will be paid 4% ;
    • level 10: wagering of a minimum of £100 will be paid 5% ;
    • level 11: wagering of a minimum of £100 will be paid 8% ;
    • level 12: wagering of a minimum of £100 will be paid 10% ;
  • The Cashback is calculated as a percentage of (All Real Games wagers) - (All Real Games wins)
  • The max Cashback that will be given to a player is £100 (only one account of every player may receive a Cashback).
  • The minimum Cashback members will receive (should they be eligible for it) is £1
  • Cashback will be credited by 18:00 on the 3rd of each month.
  • You may cash out winnings generated from your play with a Cashback at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.
  • Daily Classic Terms and Conditions apply.
  • The General Bonus Terms and General Site Terms and Conditions will apply to the Slots Angel Loyalty Program.


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