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Frequently asked questions

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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90 Ball Bingo
The most famous version of bingo is 90-ball bingo. Players opt-in to a 90-ball bingo game by buying numbered bingo tickets. A caller calls out numbers randomly and if they appear on a player's ticket, the player covers them or 'daubs' them. The 1st place winner is the player that covers any 1 line pattern, the 2nd place winner covers any 2 line pattern and the Full House winner covers all 3 lines on the ticket.
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75 Ball Bingo
75-ball bingo is the dominant form of bingo played in North America and is a variation of the 90-ball bingo variety. Players opt in to a 75-ball bingo game by purchasing numbered cards. A caller calls out numbers randomly and if they appear on a player's card, the player covers them or 'daubs' them. The first player to complete a pre-determined pattern on his/her card with covered numbers wins the game.
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High 5 Bingo
There are 5 ways to win with High 5 Bingo. Hit a row of 5 numbers diagonally, across or from top to bottom to win. The more lines you make the bigger and better the prizes.

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