HELP
X
FAQS
CONTACT US
Frequently asked questions

Frequently Asked Questions


+
I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
+
How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
+
Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
+
How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
+
Your question remains un-answered?

Fair Play

One of the main concerns of online gaming operations is to guarantee fair gaming. The Company (as defined in the Terms and Conditions) understands the importance of explaining how this is actually done:

With the exception of LIVE games, which are broadcast in real-time with live dealers via webcam, the "dealer" on the website is really a computer. To assure the integrity of our games, a trusted Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's the roll of a dice, a hand of cards, or a spin of the wheel, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running millions of rounds and examining their results. The system is systematically tested by the Company.

The Company offers a variety of games, including some that are developed by third party companies, allowing us to offer our members a wider selection of gaming experiences. Where the games provided are not "in house" games of our own development, a number of additional procedures are undertaken to ensure that they adhere to our own standards. In addition, our game providers utilize their own, separate in house testing processes, including testing of the RNG.

We also provide our members with an easy to use online log of their game results via your device where available or via customer support. This information may be reviewed at any time, as well as deposit and withdrawal records.

LOG IN

Enter your username and password

Forgot Password? Support
X